TERMS & CONDITIONS
14 DAY SATISFACTION GUARANTEE
We would really like your hair to be just right. We offer a complimentary adjustment service within the first 14 days of your haircut or colour. An ‘adjustment’ for a haircut is defined as less than 1 inch in length and 1 level in terms of colour. Simply contact the salon and explain to one of our team what the problem is and they will arrange an appointment time for whatever adjustment may be required. Sometimes people change their minds - if you have decided that the shape or colour you requested isn’t right for you after all, and you would now prefer something different to what was originally asked for, your original stylist will offer a 50% price reduction as a good will gesture when an appointment is booked within 4 weeks of the original.
To help extend the life of your haircut we offer a complimentary fringe trim service as long as it is within 8 weeks of your last Pure Hair cut service. Bookings are only available with stylist levels 1 - 4.
As a service provider our aim is to run to time. However we are aware that occasionally life can get in the way and unexpectedly both clients, or our team can run late. For this reason we offer our clients a 10 minute cut off period from the scheduled booking time before having to reschedule the appointment. In return we ask that you are equally as understanding if our team are running late for your appointment.
LATE CANCELLATIONS or MISSED APPOINTMENTS
Should an appointment be cancelled less than 48 hours before the scheduled time - or an appointment be missed - you will be required to pay a 50% deposit to secure future bookings.
All clients are required to have a sensitivity test at least 48 hours prior to their first colour appointment and within 12 months of their last colour.
YOUR FIRST COLOUR
Our award winning colour process may be a little different to what you’ve experienced before. If you’re new to colour with us we highly recommend you to have an in depth 30 minute colour consultation at least 48 hours prior to your appointment. This will allow us to assess the chemical history of your hair, test for sensitivity and complete a strand test which will enable us to guarantee we can colour your hair both safely and responsibly.
CORRECTIVE COLOUR / TRANSFORMATIONS
Creating corrective colour, balayage or better than natural trend looks is a highly skilled and delicate process. It will take time, patience and numerous visits to get to the required end result. It’s also worth noting from a cost perspective that most corrective colour or colour transformations will need at least one further “follow up” appointment within 4-6 weeks following the first correction appointment to ‘refine and balance’. It’s impossible to quote for this service over the phone or internet, an in salon consultation is required.
Those wishing to achieve a lighter colour of 3+ levels are required to have a strand test prior to their appointment to ensure we can colour your hair safely.
A quick, no fuss camouflage colour appointment is offered to regular clients wanting a top-up option between main colour services. This 15 minute colour appointment allows one of our stylists to touch up your grey 1 inch either side of your parting, and around the front of your hairline. Perfect for when you need a quick fix for an important occasion but perhaps are not ready for a full colour service.
Camouflage appointments can be booked no more than 4 weeks after a full colour service.
Only 1 camouflage colour appointment may be booked between full colour appointments.
CHARITY AND DONATIONS
For over a decade we have passionately supported our local community. We put a large amount of time and resources into fundraising for causes close to our hearts and have raised over £70,000. As such we can only consider donation requests made by regular clients. We will always do our best to continue to give donations or prizes where our budget allows.
COMPLAINTS OR FEEDBACK
We would really like your hair to be just right, you can contact our management team directly using this form